Return & Exchange policy
All products are sold as “Brand New” in its original package. Please make sure the merchandise is what you want and it will work with your fixture. If you are not sure, please send us an email for free assistant before placing order.
you encounter any problem such as missing part or defective within 30
days of purchase, please contact us immediately to obtain a RMA –
Return Merchandise Authorization before shipping back to us. We will repair or replace at our own discretion. If your purchase is over 30 days, please contact the manufacturer directly for further warranty service or technical issue. Products sold for over 30 days from date of receipt are not returnable or exchangeable.
sold “AS IS” do not have such service or any service from manufacturers
because it may not be tested or checked to see if it comes with
complete parts. Buyers’ own discretion is advised. Any other types of return are subject to the following conditions.
- Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost. Return without RMA number will not be processed.
- Buyer agrees to pay a 25% restocking fee per item in your order, this charge may be made in advance or deduct from your credit.
returned items must be in its original packaging, no sign of physical
damage, parts shortage, or the return will not be credited to a full
Please shop responsibly, make sure the merchandise is what you want and
it will work with your fixture before order. We try to keep the
operation cost down and pass this saving to you. Charging 25% per item
re-stocking fee on our customers is something we would rather not
happen. If you need help choosing your fixture, we provide FREE assistant. Please email us to clarify before placing your order.
Refund or Exchange
All refund will be credited back to its original payment method, no return or exchange after 30 days. Refund
usually made within 5 ~ 7 business days after receiving of the returned
products. No refund or exchange will be made before receiving of your