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How do I return an item?

Return & Exchange policy

All products are sold as “Brand New” in its original package.  Please make sure the merchandise is what you want and it will work with your fixture.  If you are not sure, please send us an email for free assistant before placing order. 

 

If you encounter any problem such as missing part or defective within 30 days of purchase, please contact us immediately to obtain a RMA – Return Merchandise Authorization before shipping back to us.  We will repair or replace at our own discretion.  If your purchase is over 30 days, please contact the manufacturer directly for further warranty service or technical issue. Products sold for over 30 days from date of receipt are not returnable or exchangeable.

 

Products sold “AS IS” do not have such service or any service from manufacturers because it may not be tested or checked to see if it comes with complete parts.  Buyers’ own discretion is advised.  Any other types of return are subject to the following conditions.

 

  1. Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost.  Return without RMA number will not be processed.
  2. Buyer agrees to pay a 25% restocking fee per item in your order, this charge may be made in advance or deduct from your credit.
  3. All returned items must be in its original packaging, no sign of physical damage, parts shortage, or the return will not be credited to a full amount.

 

*** Please shop responsibly, make sure the merchandise is what you want and it will work with your fixture before order. We try to keep the operation cost down and pass this saving to you. Charging 25% per item re-stocking fee on our customers is something we would rather not happen.  If you need help choosing your fixture, we provide FREE assistant.  Please email us to clarify before placing your order.

 

Refund or Exchange

 

All refund will be credited back to its original payment method, no return or exchange after 30 days.  Refund usually made within 5 ~ 7 business days after receiving of the returned products. No refund or exchange will be made before receiving of your returned products.


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